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Business intelligence is a broad set of applications, technologies and knowledge for gathering and analyzing data for the purpose of helping users make better business decisions.

The main challenge of Business Intelligence is to gather and serve organized information regarding all relevant factors that drive the business and enable end-users to access that knowledge easily and efficiently and in effect maximize the success of an organization.

Business intelligence produces analysis and provides in depth knowledge about performance indicators such as company's customers, competitors, business counterparts, economic environment and internal operations to help making effective and good quality business decisions.

From a technical standpoint, the most important areas that Business Intelligence (BI) covers are:

• DW - Data warehousing - architecture, modeling, managing, processing
• ETL process and data integration
• Reporting, Information visualization and Dashboards
• OLAP - Online Analytical Processing and multidimensional analysis
• Data cleansing and data quality management
• Performance management
• Data mining, statistical analysis, forecasting
• MIS - Management Information Systems
• CRM - Customer Relationship Management

Data warehousing and Databases